Terms Of Service

Please read the terms of service (Terms of Service) set forth below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications buttons and widgets (Services), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as Content). Your access to and use of the Services signifies your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.

Information about us

The Services are provided and operated by Alua USA Limited, a Delaware Corporation with a mailing address of 4739 University Way NE, #171, Seattle, WA 98105, USA.
Changes of terms

We may amend the Terms of Service from time to time at our sole discretion without notice or liability to you. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments.
Changes to our Services
1. The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.
2. We make no representations, warranties or guarantees, whether express or implied, that our Services or any content on our site is accurate, complete or up-to-date.
Accessing our Services
1. Our basic account services are made available free of charge.
2. We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.
3. You are responsible for making all arrangements necessary for you to have access to our Services.
4. You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.
Purchasing Credits
1. By purchasing credits to chat with other members you agree to the Refund Policy.
2. Maximum credit validity is 12 months and they may not be redeemed unless an applicable refund policy applies.
Your account and password
1. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must treat such information as confidential. You must not disclose it to any third party. Alua USA ltd cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
2. We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
3. If you know or suspect that anyone other than you knows your password, you must promptly notify us at support@aluacs.com.
Your license to use the Services

Alua USA ltd gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software that is provided to you by us as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Alua USA ltd, in the manner permitted by these Terms of Service.
Our Intellectual property rights
1. All intellectual property rights subsisting in respect of the Services belong to Alua USA ltd or have been lawfully licensed to Alua USA ltd for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the website itself or create derivative works with respect thereto, as the website is copyrighted under applicable laws.
2. You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (Feedback) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.
Your rights
1. You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).
2. You agree that this license includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organizations or individuals who partner with Alua USA ltd for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions for such Content use.
3. Such additional uses by Alua USA ltd or other companies, organizations or individuals who partner with Alua USA ltd may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.
4. Alua USA ltd monitors for any illegal content uploaded to our service. We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.
5. You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. Alua USA ltd will not be responsible or liable for any use of your Content by Alua USA ltd in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.
Limited liability and warranty

Please read this section carefully since it limits the liability of Alua USA ltd and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the Entities of Alua USA ltd). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. All Information is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.
1. YOUR ACCESS TO AND USE OF OUR SERVICES IS AT YOUR SOLE RISK AND IS PROVIDED “AS IS,” “AS AVAILABLE.” THE SERVICES ARE FOR YOUR PERSONAL USE ONLY AND THE ENTITIES OF Alua USA ltd MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT.
2. THE ENTIRE LIABILITY OF THE ENTITIES OF Alua USA ltd ENTITIES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES OR OTHERWISE, IS RE-PERFORMANCE OF DEFECTIVE SERVICES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF LIABILITY, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT ENDORSE, WARRANT OR GUARANTEE ANY MATERIAL, PRODUCT OR SERVICE OFFERED THROUGH US OR OUR SERVICES. WE ARE NOT AND WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY.
3. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ENTITIES OF Alua USA ltd EXCEED ONE HUNDRED USA DOLLARS.
4. The Entities of Alua USA ltd shall not guarantee or assume any responsibility that:
  1. the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;
  2. the information presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;
  3. messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;
  4. access to the Services will be available or be uninterrupted;
  5. use of the Services will achieve any particular result; or
  6. defects in the Services will be corrected.
5. Without limiting the generality of the foregoing, in no event will the Entities of Alua USA ltd be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information or the services, even if any of the Entities of Alua USA ltd has been advised of the possibility of such loss or damages.
6. You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements.
7. Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us at support@aluacs.com. No such lack of response shall be deemed to constitute any acquiescence or waiver.
8. The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.
Content on the Service
1. All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.
2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
3. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. All content posted to public profiles are monitored for offensive content and will be removed if they breach this agreement.
4. The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.
5. You agree not to upload, post, display, or publish Content on that:
  1. shows, includes or refers to:
    1. any individual under 18 years old (or which refers to individuals under 18 years old generally); or
    2. any other individual unless you have written documentation which confirms that all individuals shown or included or referred to in your Content are at least 18 years old, and you have a written consent from each individual to use their name or images (or both) in the Content;
  2. shows, promotes, advertises or refers to:
    1. firearms, weapons, or any goods whose sale, possession or use is subject to prohibitions or restrictions;
    2. drugs or drug paraphernalia;
    3. self-harm or suicide;
    4. incest;
    5. bestiality;
    6. violence, rape, lack of consent, hypnosis, intoxication, sexual assault, torture, sadomasochistic abuse or hardcore bondage, extreme fisting, or genital mutilation;
    7. necrophilia;
    8. urine, scatological, or excrement-related material;
    9. “revenge porn” (being any sexually explicit material featuring any individual who has not given prior, express and fully informed consent to that material).
    10. escort services, human sex trafficking, or prostitution;
  3. contains unsolicited sexual content or unsolicited language that sexually objectifies another User or anyone else in a non-consensual way, or contains fake or manipulated sexual content in relation to another User or anyone else (including “deepfakes”);
  4. contains, promotes, advertises or refers to hate speech (being Content intended to vilify, humiliate, dehumanize, exclude, attack, threaten, or incite hatred, fear of, or violence against, a group or individual based on race, ethnicity, national origin, immigration status, caste, religion, sex, gender identity or expression, sexual orientation, age, disability, serious disease, veteran status, or any other protected characteristic);
  5. in the case of sexually explicit Content, was recorded in or is being broadcast from a public place where members of the public are reasonably likely to see the activities being illustrated;
  6. gives the impression that it comes from or is approved, licensed or endorsed by us or any other person or company;
  7. causes or is calculated to cause inconvenience, or anxiety to anyone else or which is likely to upset, embarrass, or cause serious offence to anyone else;
  8. is used or is intended to be used to extract money or another benefit from anyone else in exchange for removal of the Content; and/or
  9. involves or promotes third party commercial activities or sales, such as contests, sweepstakes and other sales promotions, product placements, advertising, or job posting or employment ads without our prior express consent.
Reporting Content
1. Alua does not allow any non-consensual content or content that constitutes a violation of acceptable content defined by the terms shown in section 11.e.
2. If you are the victim or have first-hand knowledge of illegal content, we encourage you to notify us immediately by emailing support@aluacs.com in order to initiate a content review process and take other necessary actions.
3. Reporting users or content this way is completely confidential. When contacting us please include all relevant URL links as well as the reason and any additional context that you feel will assist us in reviewing your request to have the content removed. All content removal requests submitted are reviewed, addressed, and removed expeditiously, where appropriate.
Special Considerations Regarding Minors
1. In order to use any Services provided by the Company, You must have attained the age of majority in You are at least eighteen (18) or twenty-one (21) years of age, depending on the age of majority in Your jurisdiction, and that You have the legal capacity to enter into this Agreement. If You are not at least eighteen (18) or twenty-one (21) years of age, depending on the age of majority in Your jurisdiction, You must exit the Site immediately and may not use or access the Site or use the Services in any manner.
2. We specifically disclaim any responsibility or liability for any misrepresentations regarding a User’s age.
3. WE HAVE A ZERO TOLERANCE POLICY FOR PORNOGRAPHIC MATERIAL INVOLVING MINORS AND A ZERO TOLERANCE POLICY REGARDING PEDOPHILES OR ANY PEDOPHILIC ACTIVITY.
4. You represent and warrant that Your Content contains nothing involving minors that may be considered pornographic under both state and federal law, as We strictly prohibit the use of such content in relation to Our Services.
5. If You seek any form of pornographic materials involving minors (including “virtual” pornography involving minors), You must exit this Site and cease using Our Services immediately. We do not provide this kind of material and We do not tolerate those who provide this kind of material nor do We tolerate consumers of this kind of material.
6. In order to further Our zero-tolerance policy, You agree that You will report any images, real or simulated, that appear to depict minors on Our Site. If You see any images or other depictions that are questionable, You agree to report these images by emailing us via support@aluacs.com.
7. Include with Your report any appropriate evidence, including the date and time of identification. All reports will immediately be investigated and the appropriate action will be taken.
8. We enthusiastically cooperate with any law-enforcement agency investigating child pornography, and comply with Title 18 U.S.C. 2258A relating to the mandatory reporting of actual pornography involving minors of which We become aware. If You suspect other outside websites are participating in unlawful activities involving minors, please report them to a reporting service such as ASACP.org.
Content copyright policy
1. Alua USA ltd respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:
  1. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
  2. identification of the copyrighted work claimed to have been infringed;
  3. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  4. your contact information, including your address, telephone number, and an email address;
  5. a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. a statement that the information in the notification is accurate, and that you are authorized to act on behalf of the copyright owner.
2. We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is support@aluacs.com.
Use of the Services
1. Cyber-crime such as stolen Cards and Fraudulent Use of Credit Cards: We take credit card fraud very seriously. Discovery that any Member has used a stolen or fraudulent credit card will result in termination of the Members account and cooperation with local law enforcement agencies when appropriate.
2. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to:
  1. satisfy any applicable law, regulation, legal process or governmental request,
  2. enforce the Terms of Service, including investigation of potential violations hereof,
  3. detect, prevent, or otherwise address fraud, security or technical issues,
  4. respond to user support requests, or
  5. protect the rights, property or safety of Alua USA ltd its users and the public.
3. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
4. You may not do any of the following while accessing or using the Services:
  1. access, tamper with, or use non-public areas of the Services, Alua USA ltd's computer systems, or the technical delivery systems of Alua USA ltd's providers;
  2. probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
  3. access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited);
  4. forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or
  5. interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
5. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
6. You agree to follow our Content Guidelines regarding the types of content that we cannot display in our app.
Vulnerability disclosure policy
1. We are strongly committed to deliver top-notch quality in all areas of our operations, including IT and cybersecurity, ensuring safety and security for our customers.
2. Please note that we do not currently offer paid bug bounty programs. We, however, appreciate efforts made by security researchers for reporting security vulnerabilities.
3. If you have discovered a vulnerability in our products and/or services or have a security incident to report, the preferred method for contacting our Security team is by sending email to support@aluacs.com.
4. We accept vulnerability reports for Alua.com and client side apps according to these guidelines and Alua agrees not to pursue legal action against good faith individuals who:
  1. Comply with this policy during security research;
  2. Engage in testing products and services without harming Alua and/or its customers;
  3. Refrain from disclosing any discovered vulnerability details to the public before a mutually agreed-upon timeframe expires; and
  4. Adhere to the laws of their location and the location of Alua.
5. Internal services and any services not expressly listed above are not in scope and are not authorized for testing. If you are not sure whether system or endpoint is in scope or not, please contact us before starting your research.
6. Vulnerabilities found in our service providers' systems are not in scope of this policy and should be reported directly to the service provider according to their vulnerability disclosure policy (if any).
7. Following test types are not authorized:
  1. Network denial of service (DoS, DDoS) tests;
  2. Brute force credential compromise; and
  3. Social engineering (e.g. phishing), physical access testing (e.g. office access, tailgating) or any other non-technical vulnerability testing.
8. If you encounter any of the below on our systems during testing within the scope of this policy, stop your test and notify us immediately:
  1. Personal identifiable information;
  2. Financial information (e.g. bank account or credit card numbers); or
  3. Proprietary information or trade secrets.
9. We retain discretion to determine whether to accept submitted vulnerability report for further review, but we will respond to each security researcher.
Linking to Us

You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Third party links and resources in our site:
1. The links from the Services may take you to other sites or services and you acknowledge and agree that Alua USA ltd has no responsibility for the accuracy or availability of any Information provided by third parties services and websites.
2. The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Alua USA ltd on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Alua USA ltd and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.
3. Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.
Indemnity

You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
Severance

The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.
Several users

If there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several, and their rights are joint.
Waiver

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Termination
1. The Terms of Service will continue to apply until terminated by either you or us as follows.
2. You may end your agreement with us at any time for any reason by deactivating your accounts and discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services
3. We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe:
  1. you have violated these Terms of Service or
  2. you create risk or possible legal exposure for us; or
  3. our provision of the Services to you is no longer commercially viable or
  4. you use our platform to promote competing apps. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.
4. In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.
5. Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in clause 3 Changes to Our Services.
Governing law and jurisdiction

These Terms of Service shall be governed by the laws of the United States. You agree to submit to the exclusive jurisdiction of the United States courts.

Last updated: 1st August 2022

To review our 2257 statement please click here.